Application Management Competence Center (AMCC): continuity services for support and maintenance of your Microsoft Dynamics AX application.

Continuity of your operations

You want a professional and reliable partner for maintenance and support of your ERP application and/or IT infrastructure? Quadreon's Application Management Competence Center (AMCC) ensures the continuity of your ERP/IT environment within a clearly defined budget based on careful measuring and advanced automatic reporting.

The 3 cornerstones of the AMCC:

1. Continuity

Our certified AMCC professionals help you to stay at the forefront of your sector. We make sure that your ERP/IT system supports the growth of your company and meets the ever-changing customer and market demands, short term as well as long term.
Through close cooperation with the customer and supported by Business Intelligence (BI) tools we keep your IT platform continuously up-to-date as well as up-and-running.

2. Transparency

Based on a thorough audit, we work out a long-term maintenance and support plan that focuses on the core issues of your ERP solution. Together we define the necessary key performance indicators (KPIs), we define service levels and calculate a long-term budget. Together we define who does what, assigning responsibilities to AMCC specialists and your in-house IT staff. This way we put together a complementary team in which the right people address the right tasks. The proposed budget guarantees you a fixed amount of services. But, it still leaves room for answering urgent maintenance and support needs. You can check the current status of the budget and KPIs online at any time via our advanced PMTalk web tool.

3. Efficiency

We organize your support as efficiently as possible. We reserve resources especially for you. This makes sure you always have the same AMCC professional available for you. This way our certified professionals get to know your organization even more deeply. As a result your budget is kept to a minimum.
To increase efficiency even more, the AMCC works according to the 'best practices' of both ITIL and PMI (ITIL: IT Infrastructure Library ; PMI: Project Management Institute).

The AMCC services:

Application management

• Strategic support in application selection, IT organization and change management
• Continuous improvement:
  • Projects to improve your business processes
  • Quick wins: market opportunities on which the ERP system has to act immediately
• Train key users to safeguard the quality of your business applications
• Preventative and curative maintenance / services
• User administration
• Helpdesk
• …

Infrastructure Management

• Network management
• Sever management
• System monitoring
• …